Terms & Conditions





These terms and conditions regulate the business relationship between you and us.  By using Our Web Site in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods.
 



We are:
Beds 'r' Us (I.O.W) Ltd


Our address is:

2 Denmark Road
Cowes
Isle Of Wight
PO31 7SY
Telephone: 01983294580
Email: mail@bedsrus.net
Beds 'r' Us (I.O.W) Ltd is registered in England.  Company No.06677179



You are:
Visitor to Our Web Site /Our customer



 
Refund and Returns

On the very rare occasion that a customer cancels their order after our bulk order has been placed with our factory (usually every Wednesday), due to a change of mind or customer mis-measurement etc, the customer will be refunded the full amount minus a 20% re-stocking fee. This is purely to cover freight costs involved. Please note all of our beds are made to order and we are not obliged to take back ordered goods, the re-stocking system is purely in place as a goodwill gesture to our customer as we value our customer service and ultimately we are here to ensure you get the right bed in the end (even if you do mis-measure!). These practices are standard across the furniture industry. Thank you for understanding! Lee :)
 
Carriage Damage
 
Should your goods arrive with you with obvious signs of carriage damage, you can either refuse the delivery, or sign for the delivery using the courier's "items unchecked" option. If you accept the delivery without latter we are unable to claim for the damage and therefore will not be able to refund your money. Any damage must be reported within 24 hours of delivery.  Failure of this means we are unable to claim from the transport company and again not able to refund your money or a replacement.
 
Missing Parts
 
If upon assembling your goods there are missing or broken parts, please notify us as soon as possible so that we may organise suitable replacements.
 
Payment Terms
 
WE ACCEPT : PAYPAL, MOST CREDIT AND DEBIT CARDS, BANK TRANSFERS, CHEQUES & CASH.
NO CHARGE FOR ANY OF THE ABOVE PAYMENTS,
CHEQUE (CLEARANCE 7 WORKING DAYS)
WE DO NOT ACCEPT AMERICAN EXPRESS
 
TELEPHONE PAYMENTS ACCEPTED
 
If you have any questions please contact us at mail@bedsrus.net
Or call us on 01983 294580


Disposal

We can dispose of your old bed at the time of delivery of your new bed, this is subject to a £30 per bed charge. Any bedframes need to be dis-assembled prior to collection.


 
Delivery

Free Islandwide delivery is only available on our allocated bulk around the Island delivery day (normally every Wednesday).
If you require a certain date & timed delivery, this is subject to a £30 charge - subject to our availability.
 
We are based on the Isle of Wight and therefore due to the size of items such as divan sets, mattresses etc it is sometimes not cost effective to courier items to mainland U.K.  However there are a good selection of items on our website that we can send to you from our shop or direct from our U.K mainland suppliers.  It is clearly stated under each item listed if and where we can deliver in the U.K.  If you are on the mainland U.K and see an item that is not listed for your area, give us a call and we will do our best to get an item to you at an agreeable delivery charge.  We make no profit on delivery charges and mostly subsidise them.